Terms of service
Terms & Conditions
Last updated: 16th June 2025
Welcome to our store! By placing an order on this website, you agree to the terms below. Please read them carefully before purchasing.
1. Products
– We sell sealed Pokémon trading card products and related accessories.
– All items are authentic and sourced from trusted suppliers.
– Product images may vary slightly from what you receive (e.g. different pack art).
2. Pricing & Payment
– All prices are listed in NZD.
– We reserve the right to update prices at any time.
– Payment must be made in full at checkout.
– We accept secure online payments via Stripe, PayPal, or other approved methods.
3. Shipping
– We aim to dispatch all orders within 1–2 business days.
– Delivery timeframes are estimates only and may vary.
– Buyers are responsible for entering the correct shipping address. Reshipping costs may apply if the parcel is returned due to incorrect info.
– See our full Shipping Policy for more details.
4. Returns & Refunds
– Refunds or replacements are only issued if the item is damaged, faulty, or lost in transit.
– We do not offer refunds for change of mind or dissatisfaction with sealed product contents.
– See our Refunds Policy for full details.
5. Freebies & Promotions
– Free items included in your order may vary.
– We reserve the right to change or remove promotions at any time.
6. Legal Compliance
– You agree to use this website in accordance with New Zealand law.
– We are not responsible for customs charges or taxes in your country.
7. Contact
If you have questions about these terms, contact us at:
hexvaultshop@gmail.com